Dear Customers,

We would like to remind you that the BACB Pay service will be discontinued at the end of July 2026. This discontinuation does not affect online or mobile banking, nor any of the other banking services of Bulgarian-American Credit Bank AD.

The decision reflects the evolution of digital payment services and the fact that Bulgarian-American Credit Bank cards can now be digitized directly into established digital wallets such as Apple Pay and Google Pay.
As a result, BACB Pay's most widely used feature — payment by mobile phone — is now available directly through your preferred digital wallet, with no need for a separate application.
Digitizing your card can be done directly, or with a single click through BACB's mobile banking.
In addition, instant transfers are available in BACB's online banking, and the option to make payments to a mobile number will be introduced shortly.

If you wish to continue using functionality similar to BACB Pay, it is also available through other digital payment solutions, including Viber Pay and the digital wallets of Phyre, A1, and Vivacom.

What do you need to do?

We ask all customers to use the funds available in their BACB Pay accounts by the end of July 2026, or to transfer them to another of their payment accounts.
If a balance remains in a customer's BACB Pay account after the discontinuation date, it will be refunded.

To have your funds refunded, please send a request to help@pay.bacb.bg and provide a certificate for a payment account opened in your name at a bank or payment institution established within the European Union.

Need help?

If you have questions about the closure of BACB Pay or about using the wallet until the discontinuation date, you can contact us via the in-app chat or at help@pay.bacb.bg.

Thank you for your trust and for using BACB Pay.

Sincerely,
The BACB Team