You must have used BACB Plus after 1 January 2020. In case you have not accessed it, you need to visit a convenient BACB office in order to be registered in the new electronic banking - BACB Online.
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Enter the Bank's website, Individual Clients section and press the BACB Online button.
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Enter your BACB Plus username and password and confirm with eTAN.
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Enter the temporary password received as an SMS.
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Create a new password and confirm it with eTAN.