Complaints can be filed in the following ways:

  • At BACB's offices
    You can submit a complaint at any office of BACB, either personally or through an authorized representative, by filling a form. You can download and fill-in the form in advance or request a printed copy on-site. You can download the text of the form here
  • Online by filling an electronic form
  • Via the electronic channel of Virtual bank (
  • By Postoffice
    You can send a letter to BACB AD Sofia, 1000. Slavyanska 2