Information for Individuals

The merger of Tokuda Bank into BACB will bring the two banks together in a way that benefits you by providing access to a wider branch network, more digital channels, and more modern products and services.

Tokuda Bank will remain a separate commercial bank and will continue to serve you as before until its merger into BACB is registered with the Commercial Register at the Registry Agency. Once the merger is registered, Tokuda Bank will cease to exist as a separate legal entity and you will automatically become a BACB customer.

You will become a BACB customer. The changes will be introduced gradually rather than all at once, and the products and services you currently use will remain available throughout the process.

The terms and conditions of your loans and deposits will remain unchanged.

Your debit and credit cards will be automatically reissued as Visa cards, offering even more features, convenience and promotional offers, in accordance with the applicable EU regulations.

Your bank accounts will be transferred to BACB and assigned new IBANs, which we will notify you of in due course.

Further details about lending, deposit and current account products are provided below.

We will keep you informed in good time about each subsequent step.

Identical dedicated merger pages have been published on the corporate websites of BACB and Tokuda Bank. There you will find the most important questions and answers, as well as the latest updates on the merger process and relevant timelines. 

For direct assistance, please contact our Contact Centre on 0700 14 488 / *4488, email contact@bacb.bg, use the contact form on the website, or the other contact channels available at www.bacb.bg

The communication channels you are familiar with remain available to you.

For current enquiries related to the servicing and use of your accounts and products prior to the merger of Tokuda Bank into BACB, you may contact the Tokuda Bank Contact Centre at (02) 403 79 00 and (02) 403 79 85, by email at headoffice@tcebank.com, or via the contact form on Tokuda Bank’s corporate website.

For enquiries related to the merger of Tokuda Bank into BACB, you may also contact the BACB Contact Centre directly on 0700 14 488 / *4488, by email at contact@bacb.bg, through the website contact form and via the other channels available at www.bacb.bg.

For a quick response, you can also ask BACB's virtual assistant BIANCA, available on BACB's merger page.

BACB is a personal data controller and applies appropriate measures to protect your data in accordance with applicable Bulgarian legislation and European Union regulations. You can read BACB's Personal Data Protection Policy and Customer Privacy Notice here.

As of the merger date, the existing Tokuda Bank documents applicable to you will be replaced by the corresponding BACB customer documents, namely: the Tariff and Interest Rate Bulletin; General Terms and Conditions for the Provision of Payment Services and Related Payment Instruments, with the exception of Section III, Remote Banking; General Terms and Conditions for the Issuance and Use of Revolving International Credit Cards for Individuals; General Terms and Conditions Applicable to Deposits Glossary of Terms and Definitions Used in the General Terms and Conditions;; Depositor Information Sheet; Prior Information for users of single payment services; Fee Information Document; General Rules of the CashBack Bonus Programme; Terms and Conditions for Use of the PIN by SMS Service; and Terms and Conditions for Use of the "Additional Authentication for Online Payments by Bank Card" Service“.

You can review the new documents that will apply following the merger in the Documents section of BACB's official website.

As of the merger date, the following Tokuda Bank documents will cease to apply: List of Terms and Conditions, Interest Rate Terms; General Terms and Conditions for the Provision of Payment Services; General Terms and Conditions for the Issuance and Use of Bank Cards by Individuals and the Provision of Payment Services Using Bank Cards; General Terms and Conditions for Sending and Receiving Addressed and Non-Addressed Money Transfers through the Unistream System and the Unistream Account Agreement; General Terms and Conditions for Use of the Services Provided by the Operator "ePay" AD and "Tokuda Bank" EAD for Payment of Utility Bills by Bank Cards, "Electronic Utility Bills"; Depositor Information Sheet; Prior Information on Single Payment Transactions; Fee Information Documents for the various products; National List of the Most Representative Services Linked to a Payment Account; and Information on Secure Online Payments.

Following the merger date, the following Tokuda Bank documents currently in force will continue to apply: the Agreement for the Provision of Payment Services through "Internet Banking" and the General Terms and Conditions for Internet Banking; and the Framework Agreement for Opening and Servicing a Bank Account and Providing Payment Services to Individual Consumers.

You can find the full list of branches and their opening hours here.

You can find a list of BACB ATMs here.

Until the merger is completed, you will continue to be served at Tokuda Bank branches. Following the merger, Tokuda Bank branches will become BACB branches and you will be served as BACB customers, with access to BACB's full range of products and services. You will be notified in advance of any changes affecting the branches. Detailed and up-to-date information will also be available on the merger pages of the Tokuda Bank and BACB corporate website.

Yes. Following the merger, your Tokuda Bank account will be transferred to BACB and assigned a new IBAN. You will be informed of the new IBAN in advance so that you can provide it to your counterparties.

Each of your existing Tokuda Bank accounts will remain in place but will be assigned a new BACB IBAN, which will become active following the merger of Tokuda Bank into BACB.

You will also be able to check your new IBAN online via the BACB website or the Tokuda Bank website.

Yes. At present, your current accounts with Tokuda Bank do not bear interest. Following the merger, interest will accrue on your current accounts in accordance with Section D, items 1 and 2 of BACB's Interest Rates Terms then in force.

Accounts and transactions carried out through them will be subject to the fees and charges set out in BACB's List of Terms and Condition Applicable for Individuals.

The interest rate applicable to Zen current accounts with a bank card for pensioners will remain unchanged. The current monthly fee will also remain unchanged until 30 November 2027, after which BACB's List of Terms and Condition Applicable for Individuals will apply.

All Tokuda Bank customers who, as at the merger date, hold an active current account and an active debit card will automatically be enrolled in the "Clean Account" current account package.

"Clean Account" is a current account package designed for everyday banking which, provided that at least EUR 250 is credited to the account each month, offers the following benefits:

• No monthly current account maintenance fee.
• Free cash withdrawals from all ATMs in the Republic of Bulgaria.
• Cashback of 0.1% on transactions made using the debit card, up to a maximum cashback amount of EUR 25 per month.
• A growing interest rate applied on the funds held in your "Clean Account" current account

For customers who currently benefit from promotional discounts on fees or other preferential terms applicable to their current accounts, those preferential terms will remain in place until they expire, but no later than 30 November 2027, or until the condition entitling the customer to benefit from them is no longer met.

Once the preferential terms applicable to the current account expire or are discontinued, you will automatically be enrolled in the "Clean Account" package, provided that you meet the applicable eligibility criteria.

Yes. Following the merger, children's and savings deposits will bear interest in accordance with Section B, items 3 and 4 of BACB's Interest Rates Terms then in force.

Deposit accounts will be transferred to BACB with the same agreed term, maturity date and interest rate, including deposits subject to individually agreed terms. On the first maturity date following the merger, your deposit will automatically be converted into a BACB Standard Deposit for the same term and at the interest rate set out in BACB's Interest Rates Terms then in force, unless you choose to renew or restructure it under the terms of another deposit product offered by BACB.

Tokuda Bank deposit products that are no longer available for sale will be transferred without an applicable interest rate, as is currently the case. Following the merger, you will be able to convert them at any time into another BACB product in accordance with BACB's Interest Rates Terms then in force.

For BACB's current terms and conditions applicable to deposits for individual customers, please see the available products here.

Until the merger is completed, you will be able to withdraw funds from your accounts only at a Tokuda Bank branch. Following the merger, Tokuda Bank branches will become BACB branches, your accounts will be serviced by BACB, and you will be able to carry out transactions at any BACB branch.

Deposits are guaranteed up to EUR 100,000 separately for each bank for a period of six months from the date on which the transformation is registered in the Commercial Register and the Register of Non-Profit Legal Entities. After the expiry of this period, the deposits of one individual opened with Tokuda Bank and BACB before the merger, together with the interest accrued on them, are aggregated for the purposes of the guarantee of up to EUR 100,000 in accordance with Article 12(1) of the Bank Deposit Guarantee Act. 

With the new BACB Visa card, which will replace your Tokuda Bank MasterCard debit card, you will be able to withdraw cash free of charge from all BACB ATMs.

The terms and interest rate of your overdraft will remain unchanged.

Following the merger, a transitional period will be provided during which, if you receive a transfer to your Tokuda Bank IBAN, it will be credited to your new BACB IBAN. After this period, you will no longer be able to receive transfers to your Tokuda Bank IBAN. We recommend that, once you receive your new BACB IBAN, you provide it to your counterparties without delay.

Detailed information will be available on the dedicated merger page of the Tokuda Bank and BACB corporate websites.

Yes. BACB will automatically notify the National Social Security Institute of the change to the IBAN of the account you have provided to the Institute for receipt of your pension or benefits.

All attachments imposed on your Tokuda Bank accounts will automatically be transferred to your account(s) with BACB. The restrictions on the funds available in your accounts will remain in force under the same terms.

If you have accounts with both Tokuda Bank and BACB that are subject to identical attachments, the attachment imposed at BACB will remain in force, following an adjustment to the amount subject to attachment, where necessary. 

BACB will recognise express written powers of attorney accepted by Tokuda Bank for acts of disposal, where the principal's signature has been notarised/certified.

Ordinary written powers of attorney accepted by Tokuda Bank, whether on the Bank's standard form or in free text, without notarisation/certification of the principal's signature, will be recognised until the merger date. After that date, for additional security when disposing of funds in your accounts, BACB will accept only express written powers of attorney for acts of disposal bearing a notarised/certified signature of the principal. If you wish the persons authorised by you to continue carrying out acts of disposal after the merger, you will need to issue them with a new express written power of attorney bearing a notarised/certified signature of the principal. For your convenience, power of attorney forms will be available from your servicing branch.

Individually agreed fees and charges for Tokuda Bank customers will be transferred to BACB on the same terms. Those that do not have a specified period of validity will remain valid until 30 November 2027, after which they may be renegotiated.

Active MasterCard and Maestro debit cards issued by Tokuda Bank will be automatically reissued as BACB Visa debit cards with a new card number (PAN), while retaining the card type and currency and in accordance with the applicable EU regulations.

Remember: BACB will never ask you for your card number, PIN, CVV/CVC, passwords or one-time codes by telephone or email.

The new cards will be produced and personalised in advance, and will be distributed between 15 September 2026 and 30 October 2026.

Your servicing Tokuda Bank branch will notify you when your card is ready for collection.

When you visit your servicing branch to collect the card, you will be asked to sign an Supplementary agreement to Agreement for the Issuance of a Visa Debit Card, containing the details of the new Visa card

The new Visa card will remain inactive until the date of the merger of Tokuda Bank into BACB.

On the merger date:

• the new Visa card will be activated automatically;
• the existing MasterCard/Maestro card will be deactivated automatically.

Throughout the transitional period, arrangements will be made to ensure that you have an active payment instrument available.

Important: You will be notified separately of the exact merger date. We recommend that you have both cards with you on that day and that you are familiar with the PIN for your new Visa card.

The new Visa card comes with an entirely new PIN, and the old PIN will no longer be valid.

The card will be reissued entirely free of charge.

The new cards will be issued with the standard limits set out in BACB's current List of Terms and Conditions and General Terms and Conditions. If the limits on your Visa card do not meet your needs, once your card has been activated, staff at BACB branches or the Contact Centre will help you request an individual limit.

The new Visa cards offer a significantly wider range of features and services compared with the existing cards, including:

• the option to add the card to a digital wallet;
• cashback;
• higher payment transaction limits;
• remote identification;
• modern digital services and additional features.

Detailed information about all available features will be provided in the accompanying letter with your new card.

All Tokuda Bank customers will initially receive their new cards under the terms of BACB's "Clean Account" product, which offers exceptionally attractive terms and minimal fees.

All payments, including subscription payments made with a Tokuda Bank card, will stop once the card is deactivated on the merger date. To ensure continuity of the service, register your new Visa card for the subscription and inform the merchant of the change, if required.

Registration for automatic payment of utility bills will be automatically terminated when the MasterCard/Maestro card is deactivated on the merger date.

To continue using a similar service after the merger, you can subscribe to BACB's "Automatic Payment of Utility and Other Service Bills" service. When you visit a Tokuda Bank branch to collect your Visa card, you will be able to apply for the service.

In connection with the merger, BACB, jointly with Visa, will organise special promotional campaigns for cardholders, offering the opportunity to win attractive prizes and a trip abroad for two.

The new cards will be automatically included in the campaigns. Details will be published in due course on the BACB website.

The Contact Centre is available on 0700 14 488 / *4488, by email at contact@bacb.bg, via the contact form and through the other channels available at www.bacb.bg.

The service for blocking a lost or stolen card is available 24/7

Active MasterCard and Maestro credit cards issued by Tokuda Bank will be automatically reissued as BACB Visa credit cards with a new card number (PAN).

Remember: BACB never asks for your card number, PIN, CVV/CVC, passwords or one-time codes by telephone or email.

The new cards will be produced and personalised in advance, and will be distributed between 15 September 2026 and 30 October 2026.

Your servicing Tokuda Bank branch will notify you when your card is ready for collection. When you visit the branch, you will be asked to sign an addendum to the Credit Card Issuance and Servicing Agreement containing the details of the new Visa card.

The new Visa credit card will remain inactive until the date of the merger of Tokuda Bank into BACB.

On the merger date:

• the new Visa card will be activated automatically;
• the existing MasterCard card will be deactivated automatically.

Throughout the transitional period, arrangements will be made to ensure that you have an active payment instrument available.

Important: You will be notified separately of the exact merger date. We recommend that you have both cards with you on that day and that you are familiar with the PIN for your new Visa card.

The new Visa card comes with an entirely new PIN, and the old PIN will no longer be valid.

The reissue is completely free of charge.

The current BACB List of Terms and Conditions will apply to the fees. The interest rate on the credit limit will remain unchanged.

Nothing special. The new card will be issued automatically by BACB in accordance with the applicable EU regulations.

The Contact Centre is available on 0700 14 488 / *4488, by email at contact@bacb.bg, via the contact form and through the other channels available at www.bacb.bg

The service for blocking a lost or stolen card is available 24/7.

Each card will continue to operate within its own approved limit.

Only if the terms and conditions change, in which case BACB will notify you in advance and in detail within the prescribed time limits.

The terms and interest rate of your mortgage loan are set out in your loan agreement and will remain unchanged.

The interest rates under each agreement will remain unchanged. If you wish, and upon submission of a written request, BACB may review your individual case and offer a better solution.

Yes, provided that you continue to meet the requirements under your agreement. In that case, the preferential terms will remain in force after the merger. If your circumstances change, BACB will review your case individually and seek the best solution for you.

Until the merger, you can do that only at a branch of the bank that granted you the respective loan.

For loans granted by Tokuda Bank, until the merger you may request renegotiation of the terms, including the term, maturity date, instalment and interest rate, by submitting a request at a Tokuda Bank branch. Following the merger, you may submit a request at any BACB branch, as Tokuda Bank branches will become BACB branches after the merger, where you will be offered the best solution.

If you have not yet signed an agreement, the approval will remain valid for the period and on the terms agreed before the merger.

Prior to the merger, your loan application addressed to Tokuda Bank will be considered by Tokuda Bank, and after the merger by BACB.

For the period stated in the offer itself. Simply observe the stated deadline.

You will continue to receive payment reminders as usual.

The way you access internet banking will not change following the merger.

You will continue to use the same web address, username and password.

On the merger date, the platform will have an updated look reflecting BACB's corporate identity.

The change will be mainly visual. The core functionality, menus and way of using the platform will remain unchanged.

Following completion of the merger, BACB will continue to develop its internet banking services by introducing new features, services and products offering more opportunities for remote banking.

You will be informed of all new developments in due course.

Please contact BACB's Asset Management Department at propertymanagement@bacb.bg. They will assist you with all enquiries relating to properties, machinery and equipment owned by Tokuda Bank and offered for sale.

Your portfolio will be transferred to BACB in its capacity as an investment intermediary. 

Yes, you will continue to receive regular information about your portfolio, including its size and value as at a given date. 

Yes, you will be able to submit orders to BACB for transactions in financial instruments, both in respect of instruments you already hold and for the purchase of new ones. 

You will receive through BACB the income from the financial instruments you hold, including dividends and interest payments. 

Yes, you will be able to request from BACB a certificate issued by the Central Depository confirming the financial instruments you hold.

Yes, precious metal products and commemorative coins will be available for purchase at selected BACB branches.

Detailed information will be available on the dedicated merger pages of the Tokuda Bank and BACB corporate websites.